Customer Care: (+237) 683928663

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Account

No!

You just need your basic and official credentials in order to have an account with jumbacm.com. 

At the moment Jumbacm.com is available just on web. Mobile app coming soon.

We not share your information with any third party. The information we collect from you is better used by our team to better clients performance and invoices on site

You can access the platform as a visitor and view products and go through our pages. However you must have an account before you can place an order. This is for us to easily have a track on your item during delivery.

We have user account and affiliate account. User account is for those who want to shop on Jumbacm.com while affiliate account is for those who wants to make extra income by selling Jumba products. You benefit commissions from 1 to 10% per product sold through your affiliate link on Jumbacm.com.

You need to fill an affiliate form with your name, email, street address, city, Region, Country, phone number , National ID card and  tax payer ID then submit for review. You will be notified when your information is approved or disapproved

You can request it from our team at the cost of 2000cfa

Payment

After deciding on buying a particular item on Jumbacm.com, you are required to make a payment on the platform. Payment is not done out of this website. In case payment is to be made out of this platform, it will be fiat currency and it can only be collected by our delivery agent. This applies only when we have products that need to be examined physically by the client before making a purchase. DO NOT SEND MONEY TO ANY PERSONAL IN THE NAME OF JUMBA. IT IS EITHER YOU PAY ON OUR SITE OR TO OUR DELIVERY AGENT WHERE NECCESSARY.

Jumbacm.com accept payment in CFA through MTN MOBILE MONEY or ORANGE MONEY. Where necessary fiat currency is accepted. VISA payment coming soon. 

Jumbacm.com uses a highly secured and accredited payment provider that makes it very difficult for any intruder to hack your account or hijack your payment. 

You will receive a notification from the service provider you are using.

 You can only have a refund if it falls in line with our refund policy. 

Shipping & Delivery

Delivery fee is paid by the client. However we have special deals where in most cases clients do not have to pay for delivery fees.

For now we deliver within 48  hours to those in Buea and Douala and 72hours elsewhere in the country. We can still take less time to deliver your product but not more than the stipulated. In case of delays we will notify the client.

In Buea we do door to door delivery. In Douala we have an agent that will always reach out to you to collect your package.

Other towns we deliver the nearest shipping agency or transport agency and you pick it up

When you pay for an order on Jumbacm.com, an invoice is always sent to your email. You will have to download it and present to any delivery personnel. You will then sign the invoice provided to you before your package is handed to you.

Still have more question?

Contact us on whatsapp through the customer care number (+237) 683928663