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JUMBA RETURN AND REFUND POLICY
This agreement is the contract concluded between you and JUMBA platform, it has the legal
Thank you for choosing JUMBA. We hope you have a good shopping experience with us. Kindly go through our online return & refund policy, and If at any time you are not satisfied with any item bought on our platform, you can return the item or any part of them for refund, as long as your returned item is not damage (including original package boxes / bags / tags, gifts, sales invoices, etc).
You can get full refund of the product price after your application is approved. But you need to pay the local delivery fee

  1. If the item delivered is of problems (such as wrong quantity, wrong item, product damaged, texture or quality problem, etc.), please apply for return & refund within 7days of receipt. What you need to do is to describe specific problem and return reason, selecting corresponding return reason and uploading photos of item through our whatsapp contact with problem and tracking info. You can get full refund of the product price after your application is approved. You will need to pay domestic delivery fee if there is are any. Always reach to our customer to know where to deposit or ship the returning item and make sure you do it within the speculated time.
  2. For the orders which have been completed but you still not received your order, you may apply for the Only Refund within 7 days since your order status change to be completed. Meanwhile you will received a notification “You can apply only Refund direct from your order Page if You didn’t receive your order” which will be Sent via Push Text .
  3. For all approved return application (including every return reason), customer needs to return the products to JUMBA within 7 days, otherwise return (refund) can’t be executed.
  4. Products such as: underwear, cosmetics, wigs, customized products, etc can not be returned and refunded unless there is quality problem with product itself. Please refer to the goods description before buying.
  5. If a coupon was applied to your order, the value of the coupon is non refundable.
  6. Shipping fee and transaction charges(if any) are non refundable
  7. At the moment, JUMBA only supports return & refund application, and do not support replacement service yet. How ever special considerations maybe consider.
    In case of refund we will use the very payment method you initiated the payment through without any extra charges.
    We do not wish that our customers have any of their items undergo the process of return and refund as it can be frustrating, time consuming and may incur more expenses. We humbly implore you to always read product description carefully before placing an order so that we can serve you well

Please make sure you follow these guidelines or else we may be unable to process your return.
Thank You for choosing JUMBA, it is our wish that you enjoy shopping us. If you have any more questions, you can consult our online customer service center.

REFUND REQUEST FORM